“Dr. Chong is someone you can truly trust. She is honest and genuine. She always explains in detail the procedure she is giving you. The whole office has a wonderful environment – relaxing and welcoming. I highly recommend Dr. Chong!” -M.F. (Patient since 2006)

Voted 2019 Best Cosmetic Surgery Group in Los Angeles Times

Our staff has been assembled by Dr. Chong with the mutual goal of providing our patients with the highest quality of service. We have created a welcoming and safe environment in which to serve our diverse clientele. Whatever your needs may be, surgical or non-surgical, our team members are able, affable, and available to address any questions or concerns.

Front Office Staff

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Nancy Muller, Practice Administrator

Our office constantly strives to improve the patient care experience, by providing skilled and caring support services. Nancy brings a very special dimension to this mission, with her unique blend of qualifications, experience, and enthusiasm. A graduate of the University of Southern California and registered dental hygienist, Nancy makes it her goal to ensure the needs of each patient are handled efficiently and professionally. Nancy’s personal motto is “every patient is special”.

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Erika Terzani, Patient Concierge
Erika joins our office with more than 25 years of customer relations experience within a variety of industries. Prior to her time with us, she spent many years within the health and beauty industry as a day spa owner, service provider and industry educator. As support staff to our practice administrator, Erika’s primary goal is to enhance the overall customer experience of each of our patients both online and in office.

Back Office Staff

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Annette DeFontes, Registered Nurse

Annette is a graduate of the LA County/USC Medical Center Nursing Program and throughout her career has specialized in Labor and Delivery, NICU, Medical and Surgical ICU, and Peri-Operative Services. She is well qualified to care for our patients and does so with courtesy, compassion, and tenderness. Annette is a great asset to our operative team and has established herself as a competent laser technician, specializing in Cutera Genesis and Excel V treatments.

Alexandra Prabhu HeadshotAlexandra Prabhu, Registered Nurse

Alex joins our practice as a relief RN on surgical days, and as our pre-operative liaison between patients and Dr. Chong as they embark on their pre-operative journey. With a longstanding history of working in the hospital & health care industry, she is skilled in Cardiac Surgery, Interventional Cardiology, Medicine, Intensive Care, Advanced Cardiac Life Support (ACLS), and Plastic Surgery. Her experience adds value to the pre-operative experience as she ensures that each patient is indeed healthy, and is a good surgical candidate. Alex has an Accelerated Bachelor of Science, Nursing as well as a Bachelor of Science in Microbiology, Immunology and Molecular Genetics from UCLA with a strong research focus.

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Nicole Arnold, Surgical Technician

Nicole is a Certified Surgical Technologist, and completed her externship at the Woman’s Pavilion at Hoag Hospital in Newport Beach. She has extensive experience in facial plastic surgery, and we are fortunate she has chosen to focus her talents in our office. She has a passion for helping patients, and being a Certified Personal Trainer she is able to guide our patients from consult to post operative care, while offering advice on proper nutrition and weight management.

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Jamie Torribio, Surgical Technician and Esthetician

Jamie has extensive experience in all aspects of cosmetic and reconstructive surgery, having assisted Dr. Chong since the early days of her practice. Her expert clinical skills and gentle manner help to ease patients’ apprehensions both before and after procedures.

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Paige Norcutt, Back Office Assistant

Paige’s friendly face can be found assisting Nicole Arnold, CST and Lavinia K. Chong, MD during non-surgical treatments, as well as during pre and post operative care. She comes to us with a background in beauty, having worked in the aesthetic field as a licensed esthetician. Her experience within the industry has fueled her passion to expand her knowledge, joining our practice with hopes to pursue a more advanced nursing degree.

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Patty Anderson, Certified Massage Therapist

Patty assists our Facelift and Necklift patients by bringing her expertise as a Holistic Health Provider and Certified Massage Therapist to our office on an on-call basis. She has dedicated her life to helping people who encounter special needs of healing through alternative treatments of massage. Her passion for serving others is strong and she dedicates her full attention with a challenged focus to help each patient attain their goal.