We are here for you! We continue to be available to patients, but as good citizens, and in support of The California State Public Health Officer, will be doing so on a modified schedule. Our Newport Beach plastic surgery office will be maintaining minimum staffing levels, and will be open by appointment only.
Why have a modified schedule?
In the most recent COVID-19 update (as of March 22, 2020 at 5:22 PM), the Director of the California Department of Public Health has ordered “all individuals living in the State of California to stay home or at their place of residence.” We support this order, as the safety and health of our patients, staff, and Orange County community are our top priorities. During this time, we encourage everyone to stay well-informed, practice social/personal distancing, and to be kind to each other.
Am I able to leave my home for my follow-up appointments?
Yes. Our office remains open for follow-up appointments for those patients who have recently had surgery. However, as much as possible, we will be conducting follow-up visits virtually via an online Google Hangouts App called Meet. For the past year, we have been conducting virtual follow-ups as a service for our out-of-town patients. We are happy to now provide this safe, convenient, and HIPAA-compliant option to our local patients. Virtual follow-ups simply require a computer, tablet, or smartphone, and a meeting code (which will be provided to you prior to your appointment).
How do I know if my appointment has been cancelled, or where I will be seen?
As many of you know, our Patient Coordinator Nancy Muller works magic when it comes to scheduling. Any patients whose appointments have been impacted by the Governor’s Executive Order have been contacted by either phone, text, or email. As the Governor’s orders are ever evolving, so is our scheduling process, and we thank you all for your patience during this time.
Will Dr. Chong be performing surgery or any other procedures during this time?
No. The State of California and the American Society of Plastic Surgery has directed plastic surgery centers and medical spas to suspend all elective medical procedures. We support this directive in the interest of maintaining the safety and health of our patients, staff, and our Orange County community.
How do I know if my surgery needs to be rescheduled?
At this time, any patients with surgery dates impacted by these directives have been notified. Again, this is an ever-changing situation. We thank you for both your flexibility and your patience.
I am a recent surgical patient and I have a question. What do I do?
We will be maintaining minimum staffing levels, but we are here for you. When you call the office please follow the prompts, remembering to leave your name and phone number. Please, do not screen your calls (the number we call from may be a back office line which is different from the number you call).
Is it faster to send an email?
We ask recent surgical patients with immediate needs or questions to please call the office, and follow the prompts. During this time of minimal staffing, we will be making every effort to reply to emails in a timely manner, and by the end of the week.
Can I schedule a virtual consultation?
Yes! Requesting a virtual consult is easy.
To complete your forms on your mobile device, download the Adobe Fill & Sign App. Please note forms are not required to submit Virtual Consult Request.
Or you may fill out your forms, and send them back to us through the methods listed below: (New Patient Forms can be found here).
– Fill in forms electronically, print out, and fax to (949) 644-5988
– Download the forms, fill in, save, and send to: firstname.lastname@example.org
Once your forms are received, we will reach out to assist you with scheduling. Please remember to indicate your preferred form of contact (phone/text/email).
We look forward to seeing you all soon and hope everyone stays safe and well!
Lavinia Chong, M.D.
CDC: COVID-19 FAQ
App: Hangouts Meet by Google (Apple)
App: Hangouts Meet by Google (Android)