| lavinia k chong m D
Medically reviewed by Lavinia K. Chong, MD, FACS
Our patients’ efforts to adapt these past few years, along with their willingness to support each other, has filled us with gratitude. We thank you all!


Photo of model sitting at computer | lavinia k chong m D For the past several years, we have been conducting virtual follow-ups as a service for our out-of-town patients. We are happy to be able to provide this safe and convenient service to all patients during these interesting times. Virtual follow-ups simply require a computer, tablet, or smartphone, and a Google Meet code (which will be provided to you prior to your appointment).

I am a recent surgical patient and I have a question. What do I do?

Our goals are patient safety and successful surgical outcomes. With this in mind, patients should always feel free to call the office with any questions to be addressed by a member of our surgical team. If you do not receive a return call within 45 minutes, please call back. For all non-urgent conditions, please remember to speak slowly, leave a contact telephone number, and follow the voicemail prompts to dispatch the message urgently.

For unexpected conditions such as acute chest pain, neurological deficits, difficulty breathing, or any other life threatening emergency, please call 911.

Is it faster to send an email?

We ask recent surgical patients with immediate needs or questions to please call the office, and be sure to follow the prompts. During this time of minimal staffing, we will be making every effort to reply to emails in a timely manner, and by the end of the week.

Can I text the office?

Absolutely! You may text the office phone number, or simply click on the chat icon on the bottom right-hand corner of the screen. Please be aware, we are unable to guarantee encryption of your device and security standards of your service provider/device. Our system is fully encrypted, but we ask that you text “CONSENT” in acknowledgment of this HIPAA disclosure prior to texting any photos or protected health information (PHI). Please remember, if you are a recent surgical patient with immediate surgical needs, please call the office.

I am in need of scheduling an appointment, when can I be seen?

Our scheduling process is continually evolving and remains adaptive. We are currently scheduling wound care appointments with a member of your surgical team as any need may arise. Non-emergent follow-up appointments and consultations may be scheduled as virtual appointments. High-Definition Ultrasounds for Breast Implant Surveillance or Cutera Secret RF Microneedling are scheduled with the nurse on a first-available basis. We are currently scheduling the end of Summer and early Fall for non-surgical appointments with Dr. Lavinia K. Chong. 
If you are a breast implant patient due for an annual follow-up (this includes breast augmentation and revisional breast implant exchange), or a tummy tuck patient looking to track your annual progress following your abdominoplasty surgery, please reach out to the office for assistance. We will arrange for a member of our team to be available at your convenience for follow-up photos. At your request, a member of our team may also be made available to assist you with tracking your current body composition.
If you have any questions regarding your upcoming appointment, or your scheduling request, please feel free to reach out to us via phone/text, website messaging, or email. We thank you all for your continued patience. 

Can I bring a friend or family member to the appointment with me?

Two people holding hands | lavinia k chong m D

As we aim to reduce traffic in the office, guests will be permitted as needed to assist with a recent surgical patient’s continuity of care. If you are a recent surgical patient, you may be accompanied by one adult who has been designated as your care provider. We ask your guest to please conform to our current COVID-19 screening protocols (may include temperature check, travel screening, health screening).

How do I schedule a virtual consultation or follow-up?

Requesting a virtual consultation or follow-up appointment is simple! Click the link below to submit your request. Please feel free to send a current set of photos (facing front, side, and oblique) along with your request of the areas you would like to discuss at the time of your appointment. 

Please click here to access our secure Virtual Consultation form

If this is your first time meeting Dr. Lavinia Chong for a consult on face, body, or breast surgery (or if it has been more than three years since your last appointment), please complete your updated patient packet to expedite the scheduling process. To complete your forms electronically, you may download Adobe Fill & Sign or DocuSign. Or you may download your forms, fill-in, and save then simply send back to us via email. If you encounter any problems, please feel free to email our patient concierge, or call the office at (949) 644-1400.


Additional resources:


CDC: Hand-washing

CDPH: Masking Requirements

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