Why have a modified schedule?
Is the office open for follow-up appointments?
In-office follow-up appointments are currently reserved for those patients who have had surgery within the past three months, or who are in need of clinical assistance. All immediate post-operative surgical patients continue to be seen in-office for wound care and continue to be monitored throughout their recovery process. All patients seen in-office, will be seen by a member of our surgical team.
Patients who are over six months post-op will automatically be scheduled for virtual follow-up visits via an encrypted HIPAA-compliant online platform. For the past two years, we have been conducting virtual follow-ups as a service for our out-of-town patients. We are happy to be able to provide this safe and convenient service to all patients during these interesting times. Virtual follow-ups simply require a computer, tablet, or smartphone, and a meeting code (which will be provided to you prior to your appointment).
I am a recent surgical patient and I have a question. What do I do?
Our goals are patient safety and successful surgical outcomes. With this in mind, patients should always feel free to call the office with any questions to be addressed by a member of our surgical team. If you do not receive a return call within 45 minutes, please call back. For all non-urgent conditions, please remember to speak slowly, leave a contact telephone number, and follow the voicemail prompts to dispatch the message urgently.
For unexpected conditions such as acute chest pain, neurological deficits, difficulty breathing, or any other life threatening emergency, please call 911.
Is it faster to send an email?
We ask recent surgical patients with immediate needs or questions to please call the office, and be sure to follow the prompts. During this time of minimal staffing, we will be making every effort to reply to emails in a timely manner, and by the end of the week.
Can I text the office?
Absolutely! You may text the office phone number, or simply click on the chat icon on the bottom right-hand corner of the screen. Please be aware, we are unable to guarantee encryption of your device and security standards of your service provider/device. Our system is fully encrypted, but we ask that you text “CONSENT” in acknowledgment of this HIPAA disclosure prior to texting any photos or protected health information (PHI). Please remember, if you are a recent surgical patient with immediate surgical needs, please call the office.
I am in need of scheduling an appointment, when can I be seen?
I made great time with traffic and arrived for my appointment early. Can I come straight up to the office?
If you arrive more than ten minutes prior to your appointment, we ask that you please text/call and speak to a staff member before coming up to the office (so that we may be sure to safely accommodate you).
Can I bring a friend or family member to the appointment with me?
As we aim to reduce traffic in the office, guests will be permitted as needed to assist with a recent surgical patient’s continuity of care. If you are a recent surgical patient, you may be accompanied by one adult who has been designated as your care provider. We ask your guest to please conform to our current COVID-19 screening protocols (may include temperature check, travel screening, health screening).
Has Dr. Chong been performing surgery or any other procedures?
How do I schedule a virtual consultation or follow-up?
Requesting a virtual appointment is simple! Click the link below to submit your request. Please feel free to send a current set of photos along with your request of the areas you would like to discuss at the time of your consultation.
If this is your first time meeting Dr. Lavinia Chong for a consult on face, body, or breast surgery (or if it has been more than three years since your last appointment), please complete your updated patient packet to expedite the scheduling process. To complete your forms electronically, you may download Adobe Fill & Sign or DocuSign. Or you may download your forms, fill-in, and save then simply send back to us via email. If you encounter any problems, please feel free to call the office or email our patient concierge.
CDC: COVID-19 FAQ