We are here for you! We continue to be available to patients, but as good citizens, and in support of The California State Public Health Officer, we continue to do so on a modified schedule. Our Newport Beach plastic surgery office will be maintaining minimum staffing levels until further notice, and is open by appointment only.
Why have a modified schedule?
As of Thursday, March 19, 2020, the Director of the California Department of Public Health has ordered “all individuals living in the State of California to stay home or at their place of residence.” We have supported this order, as the safety and health of our patients, staff, and Orange County community are our top priorities. During this time, we have encouraged everyone to stay well-informed, practice social/personal distancing, and to be kind to each other. As we enter into 2021 the order outlined on covid19.ca.gov remains in place.
Is the office open for follow-up appointments?
In-office follow-up appointments are currently reserved for those patients who have had surgery within the past three months, or who are in need of clinical assistance. All immediate post-operative surgical patients continue to be seen in-office for wound care and monitoring during their recovery process. All patients seen in-office, will be seen by a member of our surgical team.
Patients who are over six months post-op will automatically be scheduled for virtual follow-up visits via an encrypted HIPAA-compliant online platform. For the past two years, we have been conducting virtual follow-ups as a service for our out-of-town patients. We are happy to be able to provide this safe and convenient service to all patients during these interesting times. Virtual follow-ups simply require a computer, tablet, or smartphone, and a meeting code (which will be provided to you prior to your appointment).
I am a recent surgical patient and I have a question. What do I do?
Our goals are patient safety and successful surgical outcomes. With this in mind, patients should always feel free to call the office with any questions to be addressed by a member of our surgical team. If you do not receive a return call within 45 minutes, please call back. For all non-urgent conditions, please remember to speak slowly, leave a contact telephone number, and follow the voicemail prompts to dispatch the message urgently.
For unexpected conditions such as acute chest pain, neurological deficits, difficulty breathing, or any other life threatening emergency, please call 911.
Is it faster to send an email?
We ask recent surgical patients with immediate needs or questions to please call the office, and be sure to follow the prompts. During this time of minimal staffing, we will be making every effort to reply to emails in a timely manner, and by the end of the week.
Can I text the office?
Absolutely! You may text the office phone number, or simply click on the chat icon on the bottom right-hand corner of the screen. Please be aware, we are unable to guarantee encryption of your device and security standards of your service provider/device. Our system is fully encrypted, but we ask that you text “CONSENT” in acknowledgment of this HIPAA disclosure prior to texting any photos or protected health information (PHI). Please remember, if you are a recent surgical patient with immediate surgical needs, please call the office.
I am in need of scheduling an appointment, when can I be seen?
The Governor’s orders are ever evolving, and so too is our scheduling process. As the current trend of an uptick in cases continues, our schedule remains adaptive. Non-emergent in-office follow-up appointments and consultations may be converted to virtual appointments. Requests for non-surgical appointments are being accommodated in Spring 2020. We thank you all for your patience during this time.
I made great time with traffic and arrived for my appointment early. Can I come straight up to the office?
If you arrive more than ten minutes prior to your appointment, we ask that you please text/call and speak to a staff member before coming up to the office (so that we may be sure to safely accommodate you).
Can I bring a friend or family member to the appointment with me?
As we aim to reduce traffic in the office, guests will be permitted as needed to assist with a recent surgical patient’s continuity of care. If you are a recent surgical patient, you may be accompanied by one adult who has been designated as your care provider. We ask your guest to please conform to our protocols (screening questions regarding travel, temperature checks, masks, etc.).
Has Dr. Chong been performing surgery or any other procedures?
During the middle of March, our surgery center and treatment rooms were closed for procedures in support of The State of California and the American Society of Plastic Surgery. At that time, plastic surgery centers and medical spas were directed to suspend all elective medical procedures. This directive was established to achieve a variety of goals: limit opportunities for transmission (while we were learning more about transmission), and reserve the needed supply of personal protective equipment (PPE) required to provide staff safety during treatments and procedures. We supported this directive in the interest of maintaining the safety and health of our patients, staff, and our Orange County community. This directive has since been lifted, and we have resumed a modified surgery schedule in our Newport Beach Plastic Surgery Center.
How do I schedule a virtual consultation or follow-up?
Requesting a virtual appointment is simple! Click the link below to submit your request. Please feel free to send a current set of photos along with your request of the areas you would like to discuss at the time of your consultation. If this is your first time meeting Dr. Lavinia Chong, or if it has been more than three years since your last appointment, please complete your updated patient packet to expedite the scheduling process. To complete your forms electronically, you may download Adobe Fill & Sign or DocuSign. Or you may download your forms, fill-in, and save then simply send back to us via email. If you encounter any problems, please feel free to call the office or email our patient concierge.
CDC: COVID-19 FAQ